Frequently Asked Questions

Where is the Stadium located?

Marvel Stadium (formerly Etihad Stadium) is located at 740 Bourke Street, Docklands Vic 3008.

The Stadium is within the Free tram zone, so if you are hopping on within this zone, there is no need to touch on your MYKI.

If you are travelling by train, Southern Cross Station is an easy four minute walk to Marvel Stadium. Click here for more information on Public Transport in Melbourne.

How do I get from Melbourne Airport to my accommodation?

Tullamarine International Airport (MEL) is located approximately 25 kilometres from the city of Melbourne. Skybus operates 24 hours, 7 days a week every 10 minutes from Melbourne Airport to Southern Cross train station in the city. Delegates to the convention are able to take advantage of special rates provided by SkyBus using the link skybus.com.au/jw2019 to book tickets.

From Southern Cross train station you can use the complimentary Skybus shuttle to CBD hotels or use a train or bus to travel to outer CBD locations.

Alternatively you can catch a taxi directly to your hotel, although this can be quite expensive by comparison.

How do I get from Avalon Airport to my accommodation?

There are several options to transfer from Avalon Airport to Melbourne CBD. These include:

  • DRIVING: Avalon is a 55km toll-free drive from Melbourne CBD. Travel time is approximately 40-45mins, depending on traffic. Car hire is available from the airport and service desks for a number of car rental companies are located inside the Arrivals Hall. For more information visit the Avalon website.
  • BUS: SkyBus operates the Avalon City Express, which runs airport transfers to Melbourne CBD and meets each major flight. Passengers are able to enjoy free wifi and SkyBus' Free City Hotel Link Service. Delegates to the convention are able to take advantage of special rates provided by SkyBus using the link skybus.com.au/jw2019 to book tickets. Complimentary with your SkyBus Avalon City Express ticket, SkyBus Link is your transfer service between Southern Cross Station and accommodation in Melbourne’s city centre. Operating two routes with 12 convenient stops, SkyBus Link helps you jet to your destination fast. SkyBus Link operates on weekdays 06:00 – 20:30 and on weekends 07:30 – 16:45.
  • TAXI: A taxi drop-off and departure rank is located directly outside the airport terminal. Approximate cost for a taxi to Melbourne CBD is $100-110.
What arrangements are there for parking at Marvel Stadium?

Information will be sent to the congregations and placed on the website in due course. In the meantime, there is no provision to pre-book parking. The venue has a number of spaces but they have not yet allocated any spaces for our event. We anticipate the majority of these will be required for elderly and infirm parking and emergency vehicles. The Docklands area has many carpark facilities that are relatively cheap and from where drivers can walk or catch a tram. Areas will be set up for passengers to be dropped off closer to the venue.

We encourage brothers to consider taking public transport to the venue as Southern Cross Station is only a four minute walk to Marvel Stadium.

BUS PARKING: Information regarding bus parking will be sent to congregations and placed on the website in due course.

What arrangements are there for the Elderly and Infirm?

There will be seating set aside for the elderly and infirm. Please read the article "Loving Arrangements For the Elderly & Infirm" for further details.

The program will be broadcast on 99.7 FM for the benefit of the hard of hearing. There is no guarantee that it will be heard from a parked car or a hotel room nearby.

It is not possible to have special areas set aside for those with chemical sensitivities or other special needs.

What arrangements are there for Parents and Prams?

Arrangements have been made for prams and strollers to be allowed access into the premises. While these will not be permitted to be positioned in the seating areas, several designated ‘pram parking’ areas have been set aside close to many seating bays.

Each pram or stroller will be tagged and you will receive a ticket to allow you to reclaim the correct item. Please be assured that you will have access to your pram or stroller at any time, being during the program or at breaks.

In addition to parking areas for prams and strollers, parents and babies rooms will be available throughout the stadium for changing and feeding. Change tables, microwave ovens and feeding ‘tents’ will be accessible in each room.

In due course, maps of the stadium with locations of the above mentioned parking areas and parents rooms will be posted on this website.

Can I store my luggage at the stadium if I check out early? (Updated 25th March 2019)

Recent changes to security requirements at Marvel Stadium has impacted the ability for luggage storage at the venue. This means that no large suitcases can be brought into the venue.

We realise that this may present a challenge for delegates who may be coming to the convention site before checking in to their accommodation, or those who are leaving straight from the convention on the Sunday without returning to their accommodation.

If it’s not possible to store luggage at your place of accommodation, there are ample luggage lockers available at Southern Cross Station. Some lockers can take up to 2 large suitcases. Details and costs can be found on the Official Southern Cross Station website.

What will the weather be like?

The convention is being held in late Spring. Melbourne has an average top temperature of 22°C in November, (although it can go as high as 30°C+) and an average overnight low of 12°C.

Melbourne has a reputation for changeable weather in Spring (well all year round actually), so be prepared for anything! Warm sunshine can quickly be followed by cold southerly winds and showers of rain, then back to sunshine, several times in the same day. So bring an umbrella and wear layers of clothing, including a coat, that can be removed as needed. Even when the weather is overcast, ultraviolet radiation is intense. We recommend that you wear sunscreen and a hat when outdoors.

The convention stadium has a roof that will remain closed during the entire program. We are sure you will be very comfortable along with the other 50,000+ delegates. Even with the closed stadium roof however, it may still be cold inside so dress warmly in layers that can be removed as needed.

What are normal business hours?

Convenience Stores & Supermarkets:

7:00 am - 11:00 pm, 7 days a week.

Banks:

9:30 am - 4:00 pm Monday - Thursday

9:30 am - 5:00 pm Friday

Shopping Centres In The City - Melbourne Central, Myer, Emporium:

10:00 am - 7:00 pm Saturday - Wednesday

10:00am - 9:00 pm Thursday & Friday

Some individual shops within the Centres may open earlier than 10:00 am.

Heading Outside the City - Fitzroy, Collingwood, Carlton, St Kilda etc:

Shops generally open between 10:00 am - 11:00 am, however most cafes open as early as 7:00 am.

Please note: Many shops close on Sunday and/or Monday, although major department stores and shops in tourist precincts are open 7 days.

Can we drink the water?

Tap water is fine to drink everywhere.

Please visit the Melbourne Water website for more information.

How can I find restaurants during my stay?

Wind your way through Melbourne’s laneways and streets and you're guaranteed to find some great food!

If you'd prefer your fingers to do the walking, you may wish to use ZOMATO or TRIPADVISOR where you can read reviews and view photos of restaurants close by.

Alternatively, you can use UberEats or Deliveroo and great food will come to you.

CONTACT US

These FAQ's will be updated regularly. If you have an FAQ suggestion or an urgent enquiry, complete this contact form.